Helping +2,000 South African Brands Go Global
At TUNL, we value the trust you place in us and are committed to protecting and respecting your privacy. This Data Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services. By using our services, you agree to the terms of this policy.
TUNL operates as the data controller for the personal information you provide. For any questions regarding this policy or our data protection practices, please contact us at support@tunl.to.
To facilitate our cross-border shipment services, we collect the following personal information from our customers:
• Names
• Company Names
• Phone Numbers
• Email Addresses
• Street Addresses
We collect and process your personal information for the following purposes:
• To book and manage shipments
• To track and deliver shipments
• To communicate with you regarding your shipments
• To improve our services
• To comply with legal and regulatory requirements
Our legal basis for collecting and processing your personal data includes:
• Consent: By providing your personal information, you consent to its processing for the purposes outlined in this policy.
• Contractual Necessity: Processing is necessary to perform the contract we have with you.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
We take appropriate technical and organisational measures to ensure the security of your personal information, including:
• Encryption of sensitive data
• Regular security assessments
• Access controls to limit access to personal data to authorised personnel only
• Secure data storage solutions
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory requirements. After this period, your personal data will be securely deleted or anonymised.
We do not sell, trade, or otherwise transfer your personal information to outside parties except:
• When necessary to fulfil the services you have requested
• With third-party service providers who assist us in operating our services (subject to confidentiality agreements)
• To comply with legal obligations, enforce our site policies, or protect our rights
As an international service provider, your personal information may be transferred to and processed in countries outside of South Africa. We ensure that such transfers comply with applicable data protection laws and that your information is adequately protected.
You have the following rights regarding your personal data:
• Access: You can request access to your personal data we hold.
• Correction: You can request correction of any inaccurate or incomplete data.
• Deletion: You can request deletion of your personal data, subject to certain conditions.
• Restriction: You can request restriction of processing of your personal data.
• Objection: You can object to the processing of your personal data based on legitimate interests.
• Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at support@tunl.to.
We may update this Data Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
If you have any questions or concerns about this Data Privacy Policy or our data protection practices, please contact us at: support@tunl.to
By using our services, you acknowledge that you have read and understood this Data Privacy Policy and agree to its terms.